FAQ

Once your order has been packed with love and has left our warehouse it is then in the hands of our delivery partner Australia Post. If Australia Post does not deliver to the time frames they state and your order is later than expected, we (We.Fashion Pty Ltd, Trading as Laura Paige) cannot be held liable for any damages including discounts on an order. Please lodge a formal complaint with Australia Post, as you are the owner of the parcel.

If your parcel has gone missing, you will need to start a Track and Trace enquiry with Australia Posts customer service team on 13 76 78. Please request authorisation for Laura Paige to access the enquiry so we can then also access and follow up the final outcomes in order to assist you! We understand how frustrating it can be when a delivery does not go to plan, we will do our very best to try and resolve the issue on our end as soon as possible. Please note, we do need to wait for Australia Post to advise of the final outcome of their internal investigation which can take between 10 - 15 business days in some cases.

Once an order has been placed through our website it cannot be changed or cancelled. This means that no further changes can be made to your order once processed including and not limited to, removing and/or adding items to your order, combining orders, adding discount codes, or cancelling your order. If you truly wish to make changes post-delivery, please refer to our returns policy.

If you have entered the incorrect delivery address at the time of processing your order, please contact us urgently on (+61) 422 959 380 or email info@wefashion.com.au and our Customer Care Team will do their best to assist. We cannot guarantee our team will be able to action your enquiry before your order is processed.

If you believe you have
received the incorrect item or an item was delivered with a fault, please contact our friendly customer care team at info@wefashion.com.au + paired with an image of the garment and / or the fault along + your order number. Please note you can retrieve your order number through your order confirmation email or in your Laura Paige Loyalty account order history details. A member of our customer service team will contact you with the appropriate next steps to resolve.

Please note that all returned garments (incorrect or faulty) must be in original condition, unworn, with all the tags attached and in the same packaging that they arrived in. If your return does not meet this strict criterion, your correct items will not be sent, and the original package will be sent back to the address on file.

Please wait up to 24 hours
for this to arrive and please make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there.

Still no luck? Not to worry, just shoot us an email at info@wefashion.com.au so we can help locate this for you. If you opt to create an account at the checkout, all of your records of your previous orders will be there for your reference as well, no need for the email.

At this stage in our business, Australia Post Express service is the only shipping method available,
and delivery typically takes place within 1-3 business days.

Once your parcel has been
dispatched, you will receive a tracking number via email. If you are unable to
locate your tracking number, please first check your junk and spam folders
before contacting us at info@wefashion.com.au.

Any delivery date or time
specified by Laura Paige is a best estimate only. Additionally, Laura Paige is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.

For further information, please
check our shipping page here.

Our Laura Paige pieces are
here for a good time not a long time. Once a garment or size is sold out you are encouraged to enter your email address be to contact as soon as one comes back online. Due to the popularity of the sizes, styles may sell out within minutes if only one size has been re stocked.

If you obtained Laura Paige
Dollars as part of our new subscriber sign-up promotion, these will automatically apply once you reach the checkout page.

Please allow up to 3 business days for your Laura Paige Dollars to be processed and appear in your account after the exchange has been lodged.

Additionally, we are unable
to apply Laura Paige Dollars to any order after it has been placed, nor can we
provide a partial refund.

Please note, Laura Paige Dollars will have an expiry of 3 years and cannot be reissued. Once expired, your Laura Paige Dollars will be void and cannot be redeemed. We are unable to
convert any remaining balance into a monetary refund.